Luella's Bridal

Terms & Conditions


Welcome to the Luella’s Bridal website terms and conditions for use. These terms and conditions apply to the use of this website at By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with any aspect of these then you should contact us before placing an order.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no representation or warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. These Terms and Conditions cannot be varied except for changes made by us on the site, which we may carry out occasionally. In particular, nothing said by any representative of Luella’s Bridal will operate as a variation of these Terms and Conditions or will constitute a legal representation.

A Contract between the customer and Luella’s Bridal, for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyer’s credit/debit card will be charged for the value of the goods despatched). This does not affect the customer’s statutory rights.

The advertising of products on this site is an ‘invitation to treat’. This means that your order is an offer, not a contract between you and Luella’s Bridal, until you receive a ‘confirmation of order’ email despatched once card authorisation has been confirmed and stock availability has been checked.

The price and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy, below. A delivery charge will be added to your order value where appropriate. Please see delivery times and charges below.

Luella’s Bridal must receive full payment for your order before it can be accepted. Once your credit card has been authorised and stock availability checked, Luella’s Bridal will send you an email confirming your order. Please keep a copy of this confirmation for your records. We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfil an order once it has been accepted, your credit card will be re-credited with the original price and we will notify you by email. Under no circumstances will we be liable to you for any additional amounts. We reserve the right to refuse to supply to any person for whatever reason.

Returns Policy
If you are not entirely delighted with the products that you have chosen, you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. (Please refer to the returns section for items that are excluded from our returns policy).

Payment and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta, Switch, American Express and Solo. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC), your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 17.5% apart from on children’s clothing which is currently zero rated. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, an item will occasionally be out of stock, and shall be highlighted as such, if this is the case, in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.

UK Delivery
Stock permitting, all orders are usually despatched within the stated delivery time. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as possible. Our stated postal charges will apply to all goods. Returns postage is not included.

Conformity of Goods
We take every care to ensure that the descriptions and specifications of our products are correct at the time of going online. However, while the colour reproduction of the products is a close likeness, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Privacy Policy
Luella’s Bridal values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. We do however share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
We never pass your credit card details on to anyone, and they are not stored on our website.

Disclaimer & Limitations of Liability
While Luella’s Bridal takes all steps possible to ensure that the information on this website is accurate and up to date, it does not give any representation or warranty as to its accuracy or completeness. Luella’s Bridal will not be responsible for any errors or omissions, or for the results arising from the use of such information. While Luella’s Bridal takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption- or error-free and will not be responsible for any disruption, loss or corruption of any material in transit, or loss or corruption of material or data when downloaded onto any computer system. Further, Luella’s Bridal will not be responsible nor liable for your use of any other websites which you may access via links within this website. Luella’s Bridal does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by, or affiliation with, Luella’s Bridal. The entire liability of Luella’s Bridal under or in connection with any contract for any products to which these conditions apply, shall not exceed the price of the products ordered, except as expressly provided in these conditions. Luella’s Bridal will not be liable to you or deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Luella’s Bridal may assign or transfer any of its rights or sub contract any of its obligations under these Terms and Conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these Terms and Conditions except with the specific permission in writing of Luella’s Bridal. No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Luella’s Bridal Ltd, its content and technology providers and their respective owners.


The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited, save that you may:
  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Luella’s Bridal.
  • Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.


In these terms of use, “your reviews” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to us for publication on our website whether as a product review or otherwise.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your reviews must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction).


(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy, or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence;

(m) be pornographic or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

You must not use any review to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use.

You must not submit any reviews to the website that are or have ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.

Our Details
Luella’s Bridal Ltd
Hedgerow House
Crowbrook Road, Askett Princes Risborough, HP27 9LR

Company Registration Number 07494745
VAT Registration Number GB157027221

For further information regarding your consumer rights please visit


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